Products
What types of ergonomic office chairs are available?
We offer a range of ergonomic office chairs, including models with adjustable armrests, lumbar support, seat height adjustment, headrests and more. Whether you’re tall or short, or have a particular working style, we have the right chair for you.
Are the chairs suitable for long working hours?
Yes. Our chairs have been specially designed for daily, prolonged use, making it easy to work for long hours. Our chairs promote good posture.
What materials are used to make the chairs?
Our chairs are made from a variety of high-quality materials, such as chrome-plated metal, hard metal, QuantumFlex fabric and high-quality PU leather. Each model comes with a detailed product description listing the various materials used.
Ordering & Payment
How do I place an order?
You can order very easily via our online shop. Simply select the product you want, add it to your basket and follow the instructions at the checkout.
Can I change an order after it has been placed?
Changes can only be made if the order has not yet been dispatched
Are there any discounts for bulk orders?
Please feel free to contact our customer support team at support@clouvou.de for a bespoke quote on bulk orders.
Packaging and dispatch
How is the chair packaged?
The chair is packed in sturdy cardboard boxes to ensure that it is as well protected as possible during transit.
How much are the delivery charges?
We do not charge our customers any delivery charges for our chairs.
Can I track the delivery status of my order?
Yes, as soon as your order has been dispatched, you will receive an email containing a tracking number – you can use this to check the current status of your parcel at any time.
Returns
Can I return the product if I don’t like it?
Yes, you have a 100-day returns policy. If you are not satisfied with your product, you can return it within 100 days of placing your order. To do so, please feel free to contact our customer support team at [support@clouvou.de](mailto:support@clouvou.de) to obtain a return label.
How long will it take to receive a refund for my return?
The refund will be processed as soon as we have received the returned parcel.
What happens if the product is damaged during transit?
In this case, please contact us immediately at support@clouvou.de – we will arrange for the part to be replaced straight away and will be happy to assist you at any time.